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Attorney General: Package text delivers trouble to consumers

A nationwide text message scam has made its way to the north country. The scam uses the name of...
A nationwide text message scam has made its way to the north country. The scam uses the name of a recognized brand to earn people's trust.(WWNY)
Published: Apr. 21, 2021 at 10:45 AM CDT
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JONESBORO, Ark. (KAIT) - It’s always nice to know when a package you’ve ordered is on its way. But, what if you didn’t order something online?

Attorney General Leslie Rutledge says if you get a text message saying an unexpected delivery is on its way, do not click on the link.

“Scams artists are using an old email scam to steal from Arkansans right from their phones,” Rutledge said in a Wednesday news release. “If you receive a phone text message that you did not sign up for, do not click on anything in the message, and delete the message immediately.”

Rutledge says it’s a phishing scam designed to hack into a user’s phone and steal their personal information.

She offered these tips for those who receive phishing text messages:

  • Do not reply to unsolicited text messages, and do not click on the links in the message. If you are an AT&T, T-Mobile, Verizon, or Sprint subscriber, you can report spam texts to your carrier by copying the original message and forwarding it to the number 7726 (SPAM), free of charge.
  • If you find unauthorized charges on your cell phone bill, report those to your cell phone provider and ask that the charges be removed.
  • Check with your wireless carrier to see if it has options available to reduce text message spam, such as blocking all text messages that originate from a computer or the internet. Texts sent by an email address, as opposed to direct-dialed texts, are those most likely to be scams.
  • Apple iPhones and Google Android users have provided instructions for customers to block specific numbers.
  • Protect your phone by setting up software to update automatically. The software updates can give you critical protection against security risks.
  • Use a multi-factor authentication process to protect your accounts which offers extra security by requiring two or more login credentials to log in to an account on your phone. This could be a passcode, fingerprint, or your face.
  • Backing up your data is the most secure way to protect your information. Make a copy of your files, photos, and other important data on your phone, and make sure it is connected to a cloud storage device or external hard drive, not connected to your home network.

For more information and tips to avoid scams, call the AG’s office at 800-482-8982 or visit ArkansasAG.gov.

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